We ship to the following countries! Kindly note that we do not ship to PO boxes, parcel lockers, APO or FPO addresses at this time.
North America
Canada, Puerto Rico, United States of America
Oceania
Australia, New Zealand
Europe
Austria, Belgium, Czech Republic, Denmark, Finland, France, Germany, Hungary, Ireland, Italy, Netherlands, Norway, Poland, Slovakia, Spain, Sweden, United Kingdom
Asia
Hong Kong, Indonesia, Japan, Malaysia, Philippines, Singapore, South Korea, Taiwan, Thailand
Middle East
Qatar, Saudi Arabia, United Arab Emirates
Shipping FAQ
Where do you ship to?
Is signature required upon delivery?
Due to the safety of the team, couriers have suspended the signature requirement and may leave the parcel at the final destination should it be deemed to be a safe area. You can arrange to have the parcel directed to a pickup location by following the below steps.
FedEx
Once your package has been picked up from our facility and scanned into their system, you will receive an email from FedEx. You can click through this email to have it picked up from the nearest FedEx location or arrange a vacation hold!
DHL
DHL offers various delivery options - once your package has been picked up and scanned into their system, you can visit https://delivery.dhl.com/ to coordinate a new delivery date or pickup location!
What are the shipping fee?
Shipping is free and complimentary for all countries.
For other international countries, there may be duties and taxes incurred on your shipment that you will be responsible for. Please note that Belvici does not have any control over these fees and we cannot advise as to what the costs will be, as they vary by country. For more information, please contact your local customs office. Keep in mind that we're not able to reimburse you for duties and taxes paid upon delivery.
Kindly note Belvici is unable to provide replacements or refunds for stolen packages after the shipping carrier has successfully delivered the parcel.
Will I be charged duties and taxes?
There may be duties and taxes incurred on your shipment that you will be responsible for. Please note that Belvici does not have any control over these fees and we cannot advise as to what the costs will be, as they vary by country. For more information, please contact your local customs office. Keep in mind that we’re not able to reimburse you for duties and taxes paid upon delivery.
Order FAQ
How do I find my order number?
Every order, we send an order confirmation email, which is sent to the same email used to make the purchase. Be sure to check all inboxes as it can make its way to junk/spam folder!
Can I cancel or update my order?
Once the order is placed, we are not able to cancel or update the order.
Can I change my address?
Feel free to reach out to us within an hour of placing your order and we will try our best to accommodate the change before the order is processed. Kindly note that as our team works hard to get your order dispatched as quickly as possible, we are unable to guarantee the change. Once the order is shipped, Belvici cannot change the address on our end.
My order is delayed, when will I receive it?
Know that we’re working our hardest to get your order packed up and shipped out to you as soon as possible. Should your order not be processed by the estimated shipping date, our Customer Happiness team will be in contact with an update within 24-48 hours (keep an eye on your inbox!). Keeping you informed is a top priority for us, and we appreciate your patience. As always, feel free to reach out to us via (hello@belvici.com) should you have any questions.
Returns & Exchanges FAQ
What is your return policy?
BELVICI wants all customers to be satisfied with their purchase. However, as each piece is custom made to order, we do not accept returns / exchange or refunds.
BELVICI is not responsible for items damaged or lost in transit. We do not refund shipping charges on returned items.
If your piece has been damaged or is defective upon receipt please email hello@belvici.com
What is your exchange policy?
BELVICI wants all customers to be satisfied with their purchase. However, as each piece is custom made to order, we do not accept returns / exchange or refunds.
BELVICI is not responsible for items damaged or lost in transit. We do not refund shipping charges on returned items.
If your piece has been damaged or is defective upon receipt please email hello@belvici.com